Key Responsibilities

• Deliver engaging, high-quality training sessions to frontline store teams in-person and virtually.
• Roll out training programs while continuously improving them by incorporating feedback and insights from the field.
• Equip store teams with the skills to provide an exceptional customer experience by conducting in-store training 3–4 days per week.
• Support the development of the Regional Managers by growing their leadership and customer service capabilities while acting as a sparring partner.
• Ensure seamless knowledge transfer from digital or in-person training sessions to everyday store operations during visits.
• Complete administrative tasks related to training, including creating reports and maintaining tracking systems.
• Analyse business and people metrics to identify skill gaps and propose effective learning solutions.
• Build and nurture strong relationships across all levels of the organization.
• Collaborate closely with the broader Learning and Development team to align on goals and strategies.

About You

We’re looking for someone who:

• Brings proven experience in professional training or coaching and experience delivering dynamic training sessions, whether in classrooms, on-site, or online (ideally gained in a retail setting) and has a strong history of driving commercial success.
• Demonstrates exceptional selling abilities and understands the ‘customer first’ approach.
• Excels in communication and interpersonal skills, with the ability to influence and collaborate effectively with key stakeholders.
• Is comfortable engaging with stakeholders at all levels, providing constructive feedback during store visits and workshops in an inspiring and motivational manner.
• Is an engaging, charismatic, and motivating presence with a best-in-class mentality.
• Approaches tasks and projects with a positive, solutions-focused mindset and can bring knowledge to life in a creative way.
• Possesses strong organizational skills and a track record of managing projects from initiation to completion.
• Translates business strategy in tangible training and is used to understanding how to measure the outcome of training.
• Can adapt to flexible work arrangements, including frequent travel. A valid driver’s license is therefore essential.
• Thrives working independently while ensuring relevant stakeholders are kept in the loop, especially in a remote team environment.
• Is proficient in Excel, Word, PowerPoint, and Outlook.
• Holds a qualification in Coaching, Training, L&D, or Retail (desirable but not essential).
• As this is a global role, proficiency in English is a requirement. In order to serve our Scandinavian stores well, it is important that you have a good command of one of the Scandinavian languages (Danish, Swedish or Norwegian)